All the boring stuff
Order Processing
All orders placed online are generally processed within 3-7 business days. Business days are Monday to Friday and exclude weekends and Public Holidays. During the lead up to Christmas and or sale periods, additional processing times may apply.
Delivery times
Once dispatched, please allow up to 7 business days for your order to arrive. This is dependent on your shipping address within Australia. Interstate and regional addresses may require additional shipping days.
Returns + Customer Service
The utmost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact willelainearomatherapy@gmail.com including a description of the damage and photographic evidence, within 3 (three) days of arrival. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged. You may incur additional shipping charges to return the product or if appropriate, a refund will be given within 7 days of being received by the warehouse. If the product is returned in an unused condition we will happily replace the product.
Terms of Service
Effective Date: 07.11.23
1. Acceptance of Terms
By accessing or using Willelaine’s website and services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you should not use our services.
2. Products and Services
Willelaine specializes in providing aromatherapy products. While we strive to offer high-quality products, our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before using aromatherapy products, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
3. Orders and Payments
All orders placed through Willelaine are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason. Payment must be received before an order is processed. Prices are listed in Australian Dollars and do not include shipping fees.
4. Shipping and Delivery
Willelaine aims to ship orders within 3-7 Business days after the order is confirmed. Delivery times may vary depending on location. Any shipping fees are non-refundable.
5. Returns and Refunds
If you are not satisfied with your purchase, you may request a return or exchange within 3 days of receiving your order. Products must be unopened and in their original packaging. Shipping fees for returns are the responsibility of the customer, unless the product was defective or damaged upon arrival.
6. Limitation of Liability
Willelaine and its affiliates are not liable for any damages arising from the use or inability to use our products, even if Willelaine has been advised of such damages.
7. User Conduct
When accessing or using our website, you agree to refrain from:
Using the site for illegal purposes.
Uploading or transmitting harmful or offensive content.
Violating any third-party rights or interfering with other users' enjoyment of the website.
8. Changes to the Terms
We reserve the right to modify these Terms at any time. Your continued use of the site after any changes indicates your acceptance of the revised Terms.
9. Contact Information
For any questions about these Terms, please contact us at willelainearomatherapy@gmail.com
Privacy Policy
Effective Date: 07.11.23
1. Information Collection
Willelaine collects information you provide directly to us, such as your name, email address, phone number, shipping address, and payment details when you place an order.
2. Information Usage
We use your information to process and fulfill your orders, communicate with you about your order status, improve our services, and, if you consent, send you promotional communications.
3. Sharing Your Information
Willelaine does not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential.
4. Cookies and Tracking
We may use cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze website traffic. You can control your cookie preferences through your browser settings.
5. Data Security
Willelaine implements appropriate security measures to protect your personal information. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee its absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. Contact us at willelainearomatherapy@gmail.com for any requests regarding your data.
8. Changes to the Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review it frequently for any changes.
9. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us willelainearomatherapy@gmail.com